Privacy Policy

Information We Collect

We gather information that enables us to deliver a safe, personalised, and compliant gaming experience. When you create an account or make a transaction, we collect personal details such as your full name, date of birth, email address, residential address, and telephone number. This information helps us verify your identity, confirm you meet the legal age requirement, and maintain the integrity of our platform.

Financial data, including payment method information and transaction history, is collected solely to process deposits, withdrawals, and refunds. In addition, we automatically receive technical data whenever you visit or use our services. This includes your IP address, browser type and version, device identifiers, operating system, pages viewed, time spent on the site, and general location information derived from your IP address.

How We Use Your Information

Your information is used to create and administer your player account, process financial transactions securely, and provide customer support when needed. It also allows us to improve our games and website by understanding how players interact with our platform. Where you have given consent, we may send you messages about bonuses, new game releases, or special promotions relevant to Canadian players.

We also use the data to meet legal and regulatory obligations, prevent fraud, enforce our terms and conditions, and protect the safety of our users and the integrity of our games. All marketing communications include a simple way for you to unsubscribe at any time.

Sharing and Disclosure

We do not sell personal information to third parties. We may share data with carefully selected service providers who help us operate the casino, including payment processors, identity verification companies, customer support partners, and hosting services. These organisations are contractually required to keep your information confidential and to use it only for the purposes we specify.

Information may also be disclosed when required by law, court order, or government authority, particularly to comply with Canadian gaming regulations and anti-money laundering requirements. In the unlikely event of a business transfer or merger, your information could be passed to the new operator under the same privacy standards outlined here.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, maintain your login session, analyse traffic, and improve your overall experience. These may include strictly necessary cookies that allow the site to function, performance cookies that help us understand visitor behaviour, and functional cookies that remember your language or game settings.

You can adjust your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the platform.

Data Security

We employ industry-standard security measures to protect the personal information we hold. This includes encryption of sensitive data during transmission, secure storage systems, access controls, and regular security reviews. While no system can guarantee complete security, we work continuously to maintain a high level of protection for Canadian players.

Data Retention

We keep your personal information only for as long as it is needed to fulfil the purposes described in this policy or to meet legal and regulatory obligations. Once it is no longer required, we securely delete or anonymise the data in accordance with our internal retention schedules.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask us to delete or restrict its use in certain circumstances. To exercise these rights or to withdraw consent for marketing messages, simply contact our customer support team. We will respond to your request as quickly as possible and in line with applicable Canadian privacy laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to our support team through the contact methods available on our website. We are committed to addressing your inquiries promptly and transparently.